FAQ

Our Shipping Info & Returns page should answer everything. If not, just reach out through our About/Contact page!

Common question with the pixel Pokemon series! We're always looking for opportunities to creating more items, and those decisions are very much based on how successful existing products are selling. If we see lots of love for keychains/pins, we'll invest in new designs more freely.

So if there are existing items you like, please consider support us now rather than later so we can manifest more goodies you'll love :)

P.S. Joining our mailing list (form at bottom of page) is the best way to keep up with releases and have a say in what we stock next.

We went to great (expensive) lengths to make sure most of our packaging is sustainably-sourced and/or biodegradable!

After peeling off any labels/stickers:

• Paper/cardstock/vellum - recycle as usual
• Bamboo envelopes (used for parcels) - recycle or home compost
• Glassine pouches (keychains/pins) - recycle or home compost
• Shipping document pouch - recycle with soft plastics

Whatever can't be recycled/composted, please consider reusing.

All stickers are printed on water-resistant matte vinyl sticker paper. This means they're not 100% waterproof but can survive just fine on a water bottle—mine lasted 7+ months and counting!

• Before applying sticker, wipe surface and ensure it's dry and dust-free. Press down firmly and wait an hour before contact with water for good measure.
• Smooth, untextured surfaces are best. Bottles, notebooks, devices are fine; suitcases may be a hit/miss.
• Avoid hard scrubbing, especially when wet. Basic hand wash is fine.
• Not suitable for outdoor use (unless you like that UV-faded look)

Stickers aren't laminated as they are relatively small and the added thickness can lead to peeling.

General wear and tear is inevitable but with the right care, your stickers and their well-loved durability can surprise you!

A grade: best quality with none/minimal scratches and misprints

B grade: minor scratches or aberrations that aren't noticeable at arms length

No matter the grade, you have our guarantee that all pins are individually checked; we'd never sell anything that looks unpresentable or unusable.

Check out this video!

Basically, lightly hold down the bottom of the clasp and pull the top away from the pin. This releases the lock and you can tug the clasp off. You'll get the hang of it after a couple tries!

To put it back on, just insert it over the pin post and click it into place.

You actually just need to peel off the protective film on both sides! They come off relatively easy if you pick at the edge near the hole. If not, you can carefully use a craft knife (again, near the hole is safest). The acrylic is sparkly smooth underneath.